Technical Support Channels
A Sixty–Minute Ticket Response Guarantee
All your support requests will be replied to in maximum 60 minutes after the support ticket or email is submitted. If your case requires further assistance from an admin, we will direct the trouble ticket or the e–mail to the person on duty, right away and will leave a note to notify you that more time will be needed for reaching a solution. Furthermore if you take advantage of our Optional Managed Services package, all of the server administration tasks included there will be performed whenever you desire.
A Topflight Customer Service
Our technical support staff will be online for you twenty–four–seven should you require assistance while working with the Site Control Panel or with any of the applications that we have pre–installed for you on the dedicated hosting server. Furthermore if you need help with all the everyday admin tasks on your server, you can make use of our Optional Managed Services package, that includes backup space, OS updates every week, problem troubleshooting and software installation procedures, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Section
Our Site Control Panel is preinstalled for every Linux dedicated hosting server. Among its features is a very time and effort–saving integrated knowledgebase that will guide you step by step on all the operations that you can perform. Most of the educational articles in addition video versions which show all the actions that you can perform in a very illustrative way. You can find the educational articles and the video tutorials in the upper right corner of each section of the hosting Site Control Panel.