Being able to get in touch with your shared website hosting company if you have any sort of questions or experience any difficulties is important and how quickly they'll answer and react is essential, especially if your site is business-oriented, as longer downtime can often mean losing potential clients. The support solutions are also one way to distinguish genuine suppliers from resellers. The latter generally respond only to e-mails or support tickets and you will have to wait for a whole day or even more so as to receive a response. When your problem needs several responses, you may end up losing a few days in order to get a basic problem fixed. Using the services of a legitimate and reputable web hosting supplier, you'll be able to contact the support at any time and receive a timely response no matter what the problem or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Website Hosting
We provide 24/7 billing, customer and tech support for our Linux shared website hosting
. Even if you aren't our customer yet and you have some questions, we can assist you right away and give you the needed information, in order to give you a choice to make the best decision when you get your new website hosting account. We're available at any moment, including weekends and holidays, and we supply multiple means of communication to get in touch with us - live chat, phone, emails and support tickets. To make things easier for you, we have a couple of phone numbers all over the world, therefore you will be able to call the one which is closer to you. The maximum response time for the emails and the tickets is one hour. The actual response time is around 15-20 minutes, so you can forget about waiting for a few days to get assistance for any kind of task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to receive quick support, especially when your site is not running effectively for whatever reason. All of our Linux semi-dedicated hosting
include 24/7 customer and technical support, so that if something happens, you'll be able to use various ways to contact us - phone line with multiple local numbers around the world, live chat, emails and support tickets. The first two methods are for pre-sales, billing and basic issues, so that if you do not have an account yet, for example, you will be able to get more information regarding our solutions, or we will help you with less complicated technical matters. The other two methods are for solely tech troubles or everything that is more time-consuming as it is much easier track the communication between you and our support team. The guaranteed max reply time for them is only an hour, the actual one - 15-20 min, therefore you will not need to wait for a whole day to receive support like you may need to do with various other service providers.
24/7 Customer Support in Dedicated Servers Hosting
If you buy a dedicated server
from our company, you'll be able to contact us at any time using several channels and the maximum time that you will need to wait for a reply is up to one hour, so you can forget all about waiting an entire day. Our customer and tech support service is available 24/7 no matter if it's a holiday or a weekend and we will support you with anything related to the applications that are pre-installed on the server. To contact us about a tech issue, you're able to open a ticket via the Help section of your billing Control Panel or you could send us an e-mail. If you have any common questions or you'd like to find out about our web hosting solutions before you order, you can also take advantage of our live chat or you could call one of the local telephone numbers that we have in various countries around the globe. When you need assistance with third-party software that you are unable to set up or operate effectively, you'll be able to add the Managed Services upgrade to your current package and our system administrators will assist you.