Though this isn't the keyaspect in order to identify a trustworthy shared website hosting provider from a bad one or a reseller from an actual supplier, having the option to call and talk with a live person is a sign that you aren't using the services of a one-person service provider and that you'll be able to get in touch with somebody any time you need help. The phone support for hosting services may range from general to dedicated, thus the problems that can be resolved with a phone call vary based on the particular supplier. In most cases, these issues are simpler and feature billing or first level tech issues since more difficult tasks often need a support ticket where both you and the administrators can follow what's going on with a given issue. Still, being able to call your provider will save you a lot of time and efforts for the multitude of small things which will eventually show up when you manage your web hosting account.
Phone Support in Shared Website Hosting
Because we have live telephone support 14 hours every day, you're able to get in touch with us and talk to one of our customer support representatives to get more info about all Linux shared website hosting that we offer and ensure that our servers meet the system requirements for your web sites before buying anything. For your benefit, we now have phone numbers on three different continents so you are able to call the one nearer to you - in the U.S.A., the UK or Australia. If you're already a customer, you can phone us about general and billing issues, or even about some tech issues. If the issue is strictly technical or it can take longer time to analyze, you'll have to use our ticketing system, that will allow both you and our technical support crew to keep track of the details given by both sides.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server packages that we provide feature live phone support for 14 hours every day. If you are not sure which package is suitable for your websites, you want to find out more about the plan's features or you need any other kind of info about our solutions, you're able to call any of the local phone numbers which we have in the U.S.A., the UK and Australia and our support representatives will assist you. In case you already have an account, you will be able to get in touch with us about sales and general issues, although we are often able to help with many tech issues as well. For strictly technical troubles you need to use our integrated ticketing system where the correspondence between you and our tech support team will be in one place, which is the better option if your trouble can take additional time to be solved or it has to be escalated to our system administrators.