If you ever have any enquiries concerning the web hosting service or if you experience a problem with your sites, you will need to contact the web hosting provider’s tech support team. It may not make any difference how fast they’ll reply when you've got a generic inquiry, but a problem such as a faulty software app update, for example, may lead to your website becoming broken or unreachable on the Internet. And the longer you have to wait for the support team to help you out, the longer the website will be offline. In case you offer goods or services online, any downtime will influence your site in a damaging way and you can lose existing or prospective visitors. A lot of hosting providers, especially resellers, respond to e-mails and support tickets within twenty four hours, but in the Internet realm this is far too long, as clients will rarely come back to a website that is not working correctly for extended time intervals.
One-Hour Response Guarantee in Shared Website Hosting
If you are using one of our Linux shared website hosting
and you’ve got an inquiry or confront a certain obstacle, you can touch base with us 24/7/365 by posting a ticket or by sending an email and we’ll make certain that you obtain an answer in less than sixty minutes. In case the issue can be resolved, we will do it before we respond to you, whereas in case there is something that you have to do on your end, we will give you all the required info – what possible solutions to try, what settings to check, and so on. Usually, you’ll obtain a reply within no more than half an hour, which means that waiting for hours on end or even for more than 1 day to get assistance is something out of the question. Our sixty-minute reply guarantee applies to any question that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our technical support team members will be at your service all the time and they will reply to any ticket that you open from our hosting Control Panel within less than one hour. The ticket response time is guaranteed irrespective of whether you’ve got a general query about your semi-dedicated server
or you run into a certain challenge and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time of day or night it is, we’ll be there to help you out, as we’re available 24-7-365 to take care of any billing, technical or general issue. In case you contact us about anything that’s within our capacity, we will resolve it before we reply, so you will not have to wait around for hours or days while the problem remains. In case there is something that you need to do on your end, we’ll supply you with the required details – what workable solutions to try, what steps to take, etc.