If your website hosting supplier supplies live chat support, you'll be able to talk to a representative in real-time and learn useful info or get an issue resolved in a timely manner. The basic advantage of using chat as an alternative to calling to talk with a live person is that you need only a computer with access to the world wide web, which means that you won't pay any charges in case you're in a different state or country. Furthermore, it is simpler to copy and paste info for instance domains, usernames or error messages in other words details which are sometimes difficult to give to the other side on the telephone. The live chat is also a much quicker solution to contact the website hosting service provider's support crew in comparison to using a ticketing system. What's more, in the event that some problem needs more time to be dealt with, you're able to do something different while you wait for support on the live chat, so that you will not waste time - something that is impossible in case you're on the phone.