A ticketing system is the most common correspondence medium that web hosting providers offer to their clients. It is typically part of the billing account and is the most efficient way to resolve an issue that takes some time to examine or that needs to be forwarded to an administrator. In this way, all comments given by either party will be kept in one place in case somebody else needs to work on the given problem and the information in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, which goes to say that you will have to log in and out of at least two accounts in order to execute a given procedure or to get in touch with the hosting company’s customer support staff. If you want to administer several domains and each one is hosted in its own account, you’ll have to use even more accounts simultaneously. Also, it might take a substantial span of time for the provider to respond to your ticket.
Integrated Ticketing System in Shared Website Hosting
In contrast with what you may find with a lot of other hosting companies, the support ticket system that we are using with our Linux shared website hosting is an indivisible part of the Hepsia Control Panel, which comes with all accounts. You will not need to memorize different log-on credentials, as you’ll be able to manage your tickets and the web hosting account itself in a single place. So, if you’ve got an enquiry or face a difficulty, you can get in touch with our help desk support team members immediately. Our ticketing system comes with a clever search mechanism. This goes to say that even if you’ve submitted heaps of tickets over the years, you will be able to track down the one that you want in an instant. Furthermore, you can read knowledge base hints on tackling commonly encountered difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was developed with the notion that you should be able to manage everything connected with your account in a single place and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you’ve got a question or experience a problem, you can get in touch with our customer support staff representatives right away without needing to go to a totally different admin interface. You can search through your files or check different account settings while you submit a new ticket or read the answer to an older one. If you’ve got a ton of tickets and you want to track down a specific one, you can take advantage of the intelligent search option, which is available in the Help section. We’ll make sure you receive an answer in no more than sixty minutes regardless of the nature of your query or issue.